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Frequently Asked Questions
How do I join a tournament?
To join a tournament, simply navigate to the Tournaments page, select your preferred tournament, and click the "Join Now" button. You'll need to have a registered account and sufficient credits to participate.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, UPI, net banking, and popular digital wallets. All transactions are secure and encrypted.
How are tournament winners determined?
Tournament winners are determined based on a point system that considers various factors such as team performance, individual player statistics, and overall ranking throughout the tournament duration.
What happens if a tournament is cancelled?
In the rare event of a tournament cancellation, all entry fees are automatically refunded to the participants' accounts within 24-48 hours.
How can I withdraw my winnings?
Winnings can be withdrawn through the same payment method used for deposits. The minimum withdrawal amount is ₹100, and processing typically takes 24-72 hours.
Is my personal information secure?
Yes, we take data security seriously. All personal information is encrypted and stored securely following industry standards. We never share your data with third parties without consent.
What if I face technical issues during a tournament?
If you encounter technical issues, immediately contact our 24/7 support team. We have protocols in place to handle such situations fairly, including potential compensation or tournament rescheduling if necessary.